ServiceNow’s AI Services Shift Masks Steady Growth: What It Means for NOW

In a report on ServiceNow’s Q3’26 results and the nuanced maths behind its cRPO guidance, the analysis argues that the market’s negative reaction overstates the deterioration in the underlying business. The quarter delivered $3.99bn in constant-currency subscription revenue, a $31m beat against guidance that absorbed a 25bps headwind from a product offering change; without that change, the beat would have been roughly $40m, among the larger beats of recent years.

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